Updated on 5th of December, 2022
The passenger is responsible for making sure the departure and arrival locations, travel date, bus type, and seat number are correct before selecting "Continue booking" and finishing the payment. The available payment methods on this application is Tele Birr, PayPal and cash. After the payment is received, the ticket will be validated.
If a passenger cancels their ticket prior to departure, they will receive a 50% cash refund within 5 days, inclusive of the trip date, by attending to the bus office and presenting identification.
If the passenger reschedules the trip less than 24 hours before the scheduled departure time, the passenger must pay 50% for the ticket to be rescheduled. If the passenger changes the trip's departure date within 24 hours of the scheduled departure time, the ticket will be replaced with a 100% refund.
In addition, if the departure time passed, 50% of the passenger payment will be refunded to the passenger in cash within 5 days, inclusive of the trip date, by going to the bus office and showing id.
If the passenger contacts the bus company up to 24 hours before the departure date, duplicate transactions are also refundable.
N.B: Before purchasing a ticket, a passenger must fill out his or her full name and address in order to be eligible for a refund. The refund period is up to seven days, and the clock starts on the day of departure after that the refund will not be valid.
Notice
I. You must show your e-ticket and ID when asked. If your e-ticket is lost, your ID will be taken into consideration.
II. If the departure time passed or you cancel the trip, 50% of your payment will be deducted by showing ID and the rest will be refunded to you in 5 consecutive days inclusive of the trip date.
III. Up to 25 kg of clothes luggage can be checked free, if it is more than that, you will pay according to the company's tariff.
IV. Children up to 7 years of age travel free without a seat.
V. Make sure you have a tag attached to your luggage, carry the same tag with you, and that you receive a receipt for the extra item you paid for.
VI. The company is not responsible for hand-held items such as electronics, cameras, jewelry, laptops, cash, etc.
VII. The company is not responsible for any property that is not tagged and loaded in the under carriage.
VIII. If you come up to 24 hours before the departure date of the trip, you can extend the travel date without any penalty. You can cancel the trip without leaving the ticket office after buying a ticket, your ticket will be replaced and 100% refunded if another customer finds it.
IX. It is forbidden to carry weapons, incendiary items, and drugs, improperly packed and smelly items that are generally illegal.
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