Updated on 7th of June, 2023
Mengedegna (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how your personal information collected, used, and disclosed by Mengedegna.
Mengedegna Application recognizes the importance of privacy of its users and of maintaining confidentiality of the information provided by its users as a responsible data controller and data processor.
This Privacy Policy provides for the practices for handling and securing user's Personal Information by Mengedegna App.
By using or accessing the Mengedegna App, the User hereby agrees with the terms of this Privacy Policy and the contents herein. If you disagree with this Privacy Policy please do not use or access our Web based Application.
This Privacy Policy is an integral part of your User Agreement with Mengedegna App and all capitalized terms used, but not otherwise defined herein, shall have the respective meanings as ascribed to them in the User Agreement.
"Personal Information" of User shall include the information shared by the User and collected by us for the following purposes:
Registration on the Web App: Information which you provide while subscribing to or registering on the Web based application, including but not limited to information about your personal identity such as name, gender, age etc., your contact details such as your full name, email address and telephone . The information may also include information such as your banking details, Tele-Birr Information and others.
Other information: We many also collect some other information and documents including but not limited to:
We may also use your Personal Information for several reasons including but not limited to:
· keep you informed of the transaction status;
· Your usernames, passwords, email addresses and other security-related information used by you in relation to our Services.
· send booking confirmations either via SMS or other services
· send any updates or changes to your booking(s);
· allow our customer service to contact you, if necessary;
· customize the content of our website, mobile site and mobile app;
· send verification message(s) or email(s);
· Validate/authenticate your account and to prevent any misuse or abuse.
Surveys
We value opinions and comments from our Users and frequently conduct surveys, both online and offline. Participation in these surveys is optional. Typically, the information received is aggregated, and used to make improvements to Web based application, other Sales Channels, services and to develop appealing content, features and promotions for members based on the results of the surveys. Identity of the survey participants is anonymous unless otherwise stated in the survey.
User generated content
Mengedegna App provides an option to its users to post their experiences by way of review, ratings and general poll questions. Though the participation in the feedback process is purely optional, you may still receive emails, notifications (SMS, or any other messaging service) for you to share your feedback.
How long do we keep your personal information?
Mengedegna App will retain your Personal Information on its servers for as long as is reasonably necessary for the purposes listed in this policy. In some circumstances we may retain your Personal Information for longer periods, for instance where we are required to do so in accordance with any legal, regulatory, tax or accounting requirements.
With whom your personal information is shared
I. Service Providers and suppliers:
Mengedgna does not sell or rent individual customer names or other Personal Information of Users to third parties except sharing of such information with our business / alliance partners or vendors who are engaged by us for providing various referral services and for sharing promotional and other benefits to our customers from time to time basis their booking history with us.
II. Disclosure of information
In addition to the circumstances described above, Mengedgna may disclose User's Personal Information if required to do so:
· by law, required by any enforcement authority for investigation, by court order or in reference to any legal process;
· to conduct our business;
· for regulatory, internal compliance and audit exercise(s)
· to secure our systems;
III. How can you opt-out of receiving our promotional e-mails?
You will occasionally receive e-mail updates from us about new Mengedegna services, and other items. We hope you will find these updates interesting and informative. If you wish not to receive them, please click on the "unsubscribe" link or follow the instructions in each e-mail message.
Permissions required for using our mobile applications
When the Mengedegna app is installed on your phone or tablet, a list of permissions appear and are needed for the app to function effectively. There is no option to customize the list. The permissions that Mengedegna app requires and the data that shall be accessed and its use is as below:
I. Android permissions
· Device and App history: We need your device permission to get information about your device, like OS (operating system) name, OS version, mobile network, hardware model, unique device identifier, preferred language, etc. Basis these inputs, we intend to optimize your travel booking experience.
· Identity: This permission enables us to know about details of your account(s) on your mobile device. We use this info to auto-fill your email ID’s and provide a typing free experience.
· SMS: If you allow us to access your SMS, we read your SMS to autofill or prepopulate ‘OTP’ while making a transaction and to validate your mobile number. This provides you a seamless purchase experience while making a booking and you do not need to move out of the app to read the SMS and then enter it in the app.
· Photo/ Media/ Files: The libraries in the app use these permissions to allow users to save and upload multimedia reviews.
· Device ID and Call information: This permission used to detect your Android ID through which we can uniquely identify users. It also lets us know your contact details using which we pre-populate specific fields to ensure a seamless booking experience.
· Camera: This permission used to capture pictures of the boarding point or bus before the journey. These images can then uploaded as part of multimedia reviews.
· Calendar: This permission enables us to put your travel plans on your calendar.
II. IOS permissions:
· Notifications: If you opt in for notifications, it enables us to send across exclusive deals, promotional offers, travel related updates, etc. on your device. If you do not opt for this, updates for your travel like booking confirmation, refund (in case of cancellation), etc. will be sent through SMS.
· Contacts: This permission enables us to know about details of your account(s) on your mobile device. We use this info to auto-fill your email ID’s and provide a typing free experience. It also helps us map email ID’s to a particular user to give you the benefit of exclusive travel offers, wallet cash-backs, etc. It also allows facilitating your Facebook and Google+ login.
· Photo/ Media/ Files: The libraries in the app use these permissions to allow users to save and upload multimedia reviews.
· Camera: This permission used to capture pictures of the boarding point or bus before the journey. These images can then uploaded as part of multimedia reviews.
· Calendar: This permission enables us to put your travel plans on your calendar.
How we protect your personal information?
All payments are secured. Whenever you change or access your account information, we offer the use of a secure server. Once your information is in our possession we adhere to strict security guidelines, protecting it against unauthorized access.
Withdrawal of consent and permission
You may withdraw your consent to submit any or all Personal Information or decline to provide any permissions on it is as covered above at any time. In case, you choose to do so then your access to the Website may be limited, or we might not be able to provide the services to you. You may withdraw your consent by sending an email to the contact center.
Your rights personal information
You may access your Personal Information from your user account with Mengedegna. You may also correct your personal information or delete such information (except some mandatory fields) from your user account directly.
Eligibility to transact with Mengedegna
We reserve the rights to revise the Privacy Policy from time to time to suit various legal, business and customer requirement. We will duly notify the users as may be necessary.
Changes to the privacy policy
You may always submit concerns regarding this Privacy Policy via email to us shall endeavor to respond to all reasonable concerns and inquiries.
© 2025 Walia Technologies PLC. All rights reserved.